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Sainsbury's anniversary games faqs

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I still haven’t received a refund for Crystal Palace. When will I get this?

If you have not yet received a refund for your Crystal Palace tickets, then please contact Ticketmaster directly at www.ticketmaster.co.uk

What if I am on holiday or unavailable during the on-sale window?

Due to the exceptionally high demand for tickets, we can only guarantee priority for a set amount of time and on a particular date. To avoid disappointment, we strongly recommend you take advantage of the priority window offered to you.

I bought finish line seats, will I get these again?

Finish line tickets in the Stadium are available for purchase as Diamond tickets.

If you purchased a Diamond ticket for the Crystal Palace event then you will have the opportunity to purchase a Diamond ticket at the same price for the Sainsbury's Anniversary Games.

I bought tickets for a particular position at Crystal Palace but I now want to move to a different position. Is that possible?

Yes, that’s possible. Crystal Palace ticket purchasers can select their tickets and get the relative discount (if any), they had for Crystal Palace. This does not include the new prices (Platinum and Gold), as these were not available for Crystal Palace.

I made a group booking or bought a multiday ticket or a special access seat for Crystal Palace. What should I do?

Anyone who made a group booking, purchased a multiday ticket or bought special access for the Crystal Palace will be contacted by Ticketmaster in due course.

Can I book over the phone?

Yes, please call the dedicated Ticketmaster hotline on 0800 055 6056. To purchase within a priority window you will need to have your password to hand.

Can I buy better seats for the Sainsbury's Anniversary Games than I had at Crystal Palace?

Crystal Palace ticket purchasers can select their tickets and get the relative discount (if any), they had for Crystal Palace. This does not include the new prices (Platinum and Gold), as these were not available for Crystal Palace.

How much do tickets cost?

The majority of tickets are priced between £12-50. More details will be available when you book.

I have a question to ask about tickets for the Sainsbury's Anniversary Games, who do I contact?

Please contact the British Athletics helpline on 01926 458195. The ticketing helpline is open at the following hours:

 

Wednesday 17th

9.00am – 5.00pm

Thursday 18th

9.00am – 5.00pm

Friday 19th

9.00am-6.30pm

Saturday 20th

10.00am-4.00pm

Sunday 21st

10.00am-4.00pm

Monday 22nd

9.30am-5.00pm

Tuesday 23rd

9.30am – 5.00pm

Wednesday 24th

9.30am – 5.00pm

Thursday 25th

9.30am – 5.00pm

 

When will we be able to see the timetable for the weekend?

The schedule is currently being finalised for all three days of the Sainsbury's Anniversary Games, and we will provide this information as soon as possible. To see which events are happening on Friday and Saturday, please visit: http://www.britishathletics.org.uk/media/news/march-2013/15-04-13-sag-schedule/

The event schedule for Sunday's Paralympic day will be published shortly, but among those confirmed to compete are London 2012 gold medallists Jonnie Peacock, Josie Pearson, Mickey Bushell and Richard Whitehead.

What athletes are competing at the Sainsbury's Anniversary Games?

Some of the athletes confirmed already are Usain Bolt, Jess Ennis, Mo Farah, Aries Merritt, Sally Pearson, Sanya Richards-Ross, Kirani James, Carmelita Jeter, Robbie Grabarz, Greg Rutherford, Christine Ohuruogu plus many more.

More names are due to be announced over the next few weeks, so please keep an eye out on our website for more information.

Will UKA cover the costs of additional accommodation/accommodation changes?

Under our ticket terms and conditions, UK Athletics or Ticketmaster are not liable for any accommodation or transport costs.

I booked a wheelchair access/ambulant seat, how can I do the same again?

Ticketmaster will contact those who bought wheelchair access / ambulant seats directly.

How can I book disabled seating at the new venue?

For disabled bookings, please phone Ticketmaster's booking line on 0800 988 4440

Can I volunteer for the Sainsbury's Anniversary Games?

Due to an unprecedented level of interest for volunteer roles when the application process opened in March, we are now unable to accept any further requests. Successful applicants will be notified in due course.

What else will be open in the Queen Elizabeth Olympic Park?

Ticket purchasers will only have access to The Stadium for the duration of the London Anniversary Games. There will be no access to any of the other venues or attractions within The Stadium, Queen Elizabeth Olympic Park.

Are there concessions available and to whom?

Concessions are available in Tier 2 and Tier 3 and they are offered to children between 2 and 16 years old, senior citizens over 60 years old and students with a valid NUS card.

If you are already part of our events and ticketing database and receive information from us by email, please ensure you inform us of any changes to your contact details so you can be kept informed of the dates when tickets will be released. If you do not currently receive information from British Athletics, then please register here to receive further information and updates.

If you have any queries, please email majorevents@britishathletics.org.uk. Don’t forget to keep an eye on www.britishathletics.org.uk and our Twitter feed www.twitter.com/britathletics for news about the new on-sale date.